Hampton Inn Albany - Western Ave/University Area

Position Overview:

The Hampton Inn Western Ave is seeking an experienced Hotel Assistant General Manager . The Assistant General Manager supports the General Manager in overseeing daily operations, driving team performance, enhancing guest/customer satisfaction, and ensuring profitability. The AGM serves as a leader, coach, and role model for team members while maintaining company standards and achieving business objectives

Job Responsibilities:

• Assist in managing daily business operations and ensuring smooth workflow.
• Monitor operational standards, policies, and procedures.
• Ensure compliance with company policies, safety regulations, and local laws.
• Resolve operational issues and customer concerns promptly.
• Recruit, train, coach, and develop team members.
• Assist in scheduling staff and managing labor costs.
• Conduct employee performance evaluations and provide feedback.
• Foster a positive and productive work environment.
• Ensure exceptional customer service and guest satisfaction.
• Handle escalated customer complaints and service recovery situations.
• Monitor customer feedback and implement improvements.
• Support budgeting, forecasting, and financial planning activities.
• Monitor expenses, payroll, and operating costs.
• Analyze sales and performance reports to identify opportunities for growth.
• Assist in achieving revenue and profitability targets.
• Support sales initiatives and local marketing efforts.
• Build and maintain relationships with customers, clients, and community partners.
• Identify opportunities to increase revenue and improve operational efficiency.
• Ensure proper maintenance of facilities, equipment, and company assets.
• Monitor stock control and reduce waste.

Qualifications

• High school diploma required; Bachelor's degree in Business, Hospitality, or related field preferred.
• 2-5+ years of supervisory or management experience.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and property/business management systems.
• Strong problem-solving and decision-making capabilities.
• Ability to work flexible schedules, including weekends and holidays when required